There are NO refunds on downloadable products including all pdfs, documents and ebooks, unless there is a technical issue with the download. Under no circumstance will a refund be issued if the item has been received by the purchaser.
If you have not received your download due to technical problems you can contact us at firstname.lastname@example.org and you will be emailed a new link to your download.
Shipping on items:
Typical shipping time is between 7-12 business days. Delivery time does not include Saturdays, Sundays,
or statutory holidays.
We currently only ship to Canada and the U.S.A.
Order Processing & Shipping Guidelines:
We will contact you with a follow-up email if the product you have selected is currently out of stock or if we need
any additional verification. We promise to do everything possible to get your order shipped as soon as possible.
All clients are responsible for any shipping cost in cases where parcels need to be reshipped to you due as a result
of incorrect shipping information provided or if you fail to pick up the package at a designated postal outlet.
Unopened and unused items may be exchanged or returned for house credit within 7 days of receiving
Items should be safely packaged in their original packaging and returned to:
685 McCowan Road, P.O. Box 66511 McCowan, Scarborough Ontario M1J 3N8
We are unable to issue any house credit or send out a replacement product to you prior to receiving the returned items from you.
All clients are responsible for return shipping costs. We regret that we are unable to refund your original shipping charge or reimburse you for the return shipping costs unless the return was a result of our error.